Frequently Asked Questions
General
Is the app free to use for both clients and businesses?
Yes, our app is completely free for both clients and businesses. We believe in providing a seamless and cost-effective platform for appointment booking and management.
How can clients cancel an appointment?
Clients can easily cancel their appointment through the app up to 24 hours before the scheduled time. If you need to cancel within 24 hours of the appointment, please contact the business directly to discuss the possibility of cancellation.
How do I sign up for the app?
Signing up is quick and easy! It takes less than 30 seconds. Just
download the app, follow the on-screen instructions to create an account, and you’re ready to start booking appointments or listing your services.
Is my personal information secure on the app?
Yes, we prioritize your privacy and security. All personal information is securely stored and protected in accordance with the latest data protection regulations.
Are there any fees for canceling an appointment?
There are no fees for canceling an appointment more than 24 hours in advance. For late cancellations (within 24 hours), please check the business’s policy as it may vary.
Why does the app list individual employees instead of the entire business?
By listing individual employees, our app brings a more human and personalized touch to the appointment booking process. Clients can see who will be taking care of them, learn about each professional’s specific skills and experiences, and make informed choices based on personal preference. This approach not only enhances the customer experience by building a connection with their service provider but also showcases the unique talents of each employee.
Can I leave a review for a service I received?
The review feature is currently under development. Soon, you'll be able to leave feedback after your appointments. Your insights are invaluable to us and the entire community. Stay tuned for updates!
Is the app designed to be accessible and user-friendly?
Yes, our app is designed with user-friendliness and accessibility in mind. We continually update our platform to ensure it's easy to navigate and accessible to all users, including those with disabilities.
How often does the app get updated with new features?
We're constantly working to improve your experience. Our app receives regular updates for new features, improvements, and bug fixes to ensure a seamless and up-to-date experience for all our users.
Is the app available in multiple languages?
Yes, our app automatically adapts to multiple languages based on your device's language settings to cater to a diverse user base. In cases where a specific language is not supported, the app defaults to English. This ensures a seamless and personalized experience for every user, regardless of their preferred language.
How can I give feedback or suggest new features for the app?
We value your feedback and suggestions! Please feel free to reach out to us through our social media channels or email us at
info@bookybooky.app with your thoughts and ideas.
What should I do if I encounter an issue with the app?
If you experience any problems or have questions, feel free to reach out to us via social media or email us at
info@bookybooky.app. We are always here to assist and ensure your experience is seamless.
For Businesses
How do businesses sign up for the app?
Signing up for businesses is a simple two-step process. First, create a regular account, which takes less than 30 seconds. Just follow the on-screen instructions after downloading the app. Next, set up your business profile for free. This step may take a minute or two, depending on the number of services you offer. For instance, a business with 10 services will need a bit more time than one with just 2 services.
Can anyone create a business account? Is it free?
Yes, anyone can create a business account on our app, and it's absolutely free! Whether you're a small startup or a large enterprise, our platform is designed to accommodate businesses of all sizes without any cost. This is part of our commitment to providing accessible and efficient service to our community.
Can businesses set different hours for appointments and walk-ins?
Absolutely! Businesses have the flexibility to set separate hours for appointments and walk-ins. This feature allows businesses to manage their schedules more efficiently and cater to both types of clients effectively.
Do businesses have the option to accept only appointments, only walk-ins, or both?
Yes, businesses can choose to accept only appointments, only walk-ins, or a combination of both. This flexibility allows businesses to tailor their services to their operational preferences and customer needs.
How does the app handle vacations for businesses?
Businesses can add vacation periods in the app, and any appointments scheduled during these times will be automatically cancelled. This feature helps prevent scheduling conflicts and ensures clients are informed in advance.
How can businesses cancel an appointment?
Businesses can conveniently cancel an appointment through the app up to 15 minutes before the scheduled start time. This feature allows for flexibility in managing schedules while ensuring minimal disruption for clients.
How are employees of a business displayed in the app?
In our app, employees are listed separately under their respective businesses to emphasize the personal touch of our service. For instance, at John Barber Shop, each barber is listed individually. This allows clients to choose their preferred barber based on their profile, which details their expertise and personal style. It’s a way to humanize the service, giving clients the feeling of being cared for by a person, not just a business.